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Wechsler Customer Service

Who can register for the account?

This site is a B2B site for the intended use of customers who have Retail outlets, Hotel, Catering and Allied Services, Interior designers and Events Companies.

First time customer:
Complete the account application form , in full, and submit.

  1. Within 24 hours our administration department shall contact you advising on whether your application has been successful, your username and the terms of the trade that have been approved
  2. All first time buyers are required to trade on a Payment in Advance basis (PIA) for a minimum of three months before a 30 day account can be opened.
  3. All clients who’s terms are payment in advance (PIA) will be required to pay for their order upon checkout through the PAY-U payment gateway. All orders placed in which payment has not been processed will automatically cancelled online.

What are the benefits of registering?

Customer will gain real time access to our broad and diverse inventory data base of Housewares, Cutlery, Barware and Glassware products. Customers will be able to transact on line, pay for their orders and track their orders through the system.

DELIVERY METHODS & CHARGES

DELIVERY METHODS
Wechsler stock is held at, and delivered from our third party warehouse, DHL. DHL works on the basis of a nominated delivery date (NDD) to selected areas across Sub-saharin Africa. For those customers who do not fall within the DHL delivery areas, we have partnered with RAM, who will collect your order from the DHL warehouse and deliver it to the specified location provided.

What is an NDD?
Your nominated delivery date (NDD) is based on the fixed schedule of DHL drivers to your area. To find out what your NDD is, please contact your local Wechsler sales representative.

Order Process Times
Local Deliveries
3 to 5 working days to dispatch from when the order is received.
*Area's allocated to RAM deliveries can take additional 1 to 3 working days.
*If your order is placed less than 3 working days prior to your NDD, your order will only be dispatched on the following weeks NDD.

National deliveries
5 to 10 working days to dispatch from when the order is received.
*Area's allocated to RAM deliveries can take additional 1 to 3 working days. *If your order is placed less than 5 working days prior to your NDD, your order will only be dispatched on the following weeks NDD.

Please note the above is a general guideline and may vary due to force of circumstance

CHARGES
Local Deliveries
DHL & RAM deliver at no charge in the greater Johannesburg, Pretoria and surrounding areas.

National deliveries
Delivery charges are applicable to all national clients and will be included on the invoice.
The delivery charge is based on 10% of the invoice value.

Important contact details:
Orders Control:
        Tel: 011 445 3300
        Email: ordertracking@wechsler.co.za
Claims and Returns:
        Tel: 011 839 4370
        Email: claims@wechsler.co.za
Account Queries:
        Tel: 011 445 3300
        Email: debtors@mainstreetholdings.co.za

HOW TO CREATE AN ACCOUNT

• Click on the customer care tab


• Complete the account application form in full and submit


• You will be contacted within 24 hours advising you on the success or failure of your application

HOW TO TRACK YOUR ORDER

• An email can be sent to ordertracking@wechsler.co.za


• Contact us on 011 839 4370, and request order control, who shall advise you of the status of your order.

WHAT IS WECHSLERS EXCHANGE & RETURN POLICY?

If you are dissatisfied with your purchase due to a defect, incorrect product received or other valid reason, you may return it, provided the company has been notified within 7 days of delivery and authorization has been given.


You will either receive a refund or an account credit, or have the product repaired or replaced, depending on the situation.


Note:


  1. Any claim for damages or shortages must be made in writing within 7 days of receipt of goods

  2. Such notification must be sent to claims@wechsler.co.za or notified by telephone at 011 839 4370, care of claims department


HOW TO RETURN A PRODUCT

Once your claim has been authorised the Company will arrange for the collection of the claims either with our courier service or sales team.

WHAT DO I DO IF I FORGOT MY PASSWORD

• On the Login page, click "forgot password"


• Enter your Account number and email address

• You will receive an email within a few minutes from the website, click on the enclosed link

• Type in your new password in the available fields

• Login with your account number and new password

* Please note that login details are case sensitive

Our Brands

Aside from the ownership of the Eetrite Homeware and Tandy Barware brands,
the business also distributes on behalf of international principals and provides private label solutions to its broad range of clients.

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